Covid-19

 COVID-19 CANCELLATION POLICIES:

We are all longing for a break with our loved ones!
As we understand it’s difficult to commit to travel plans at the moment, we are offering flexible booking conditions in case of border closures or lockdowns.
Book your private villa now with the guarantee you will not lose your payment.

Due to the current situation, we have adapted our non-refundable cancellation policies to the following:

In case of an official closure of borders:

- you will receive a voucher of the amount you have paid (prepayment or full payment, depending on when you cancel)

This voucher will be valid for a future holiday in any of our properties.

* please note this applies only in case of an actual lockdown with a closure of borders which would prohibit you to enter Spain.

This does not include recommendations to avoid travel, nor obligation for quarantine, nor the fact we/you are in red zone, nor any travel recommendation/restriction your country may apply.

In case of NO official closure of borders:

If Spain’s borders are open for tourists, independently of your government’s recommendations, our regular cancellation policies apply:

- if you cancel +60 days before arrival: 35% loss of the total rental amount (the pre-payment you have made)

- if you cancel 0-60 days before arrival: 100% loss of the total rental amount.

However, in both cases, we will put the villa back online and in case your week(s) gets re-rented, we will be able to refund your payment accordingly.

 COVID-19 SAFETY MEASURES:

The safety and security of our guests and staff remains our highest priority.
In response to coronavirus, we are taking the following measures to help keep our guests and employees safe:

Self check-in at the villa:
The keys to your villa will be in a keybox next to the villa’s front door. You will receive the code to open the keybox.
This means you can go directly to the villa on the day of arrival and check-in yourself with no need to pass by our office.
*This applies for the majority of our villas. Apartments may have another check-in policy.
Compliance with updated cleaning protocols: In the wake of the coronavirus, cleaning protocols are being updated by the Government. We assure we will comply with any official cleaning protocol to make sure the villa is ready before your arrival.
Personal protection gear:
All our staff will be equipped with face masks and hand sanitizer before entering any property.

 #STAYATHOME SERVICES:

A private home gives you the freedom to do what you want, when you want and how you want it.
Want to go out? Great! You'll find a booklet in your house with information and our personal tips.
Want to stay in? We'll offer you to help with home-delivery services such as restaurants delivery, shopping delivery, etc.
We can also arrange in-house experiences such as a private cook for a special dinner, wine tasting, etc.

By mail: info@coastalvillas.com
By phone: 0034 972339599

* Free modifications are subject to availability and/or any rental rate differences.
* These conditions apply to any bookings made directly through CoastalVillas website. Bookings made through third-party portals may not have the same conditions. Please contact us if this is your case.